Contact Us
Questions about how sweepstakes casinos work, how we rank fastest-redemption operators, or something you've spotted in one of our reviews? Here's how to reach us, what we can help with, and what to expect after you send a message.
How to Reach Best Sweepstakes Casinos
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which platform you're asking about, what page you were reading, or what you're trying to find out — so we can point you in the right direction faster. We aim to respond within a couple of business days, though busy periods can occasionally push that a little longer.
What We Can (and Can't) Help With
We're an independent comparison site, not an operator, so there are limits to what we can do. Here's a quick breakdown:
- We can help with: corrections to our reviews, questions about how we assess Crown Coins, SplashCoins, Casino.Click, and the other sites we cover, general questions about how the sweepstakes model works, and feedback on your experience with a platform we've written about.
- We can't help with: account access, identity verification, redemption delays, or prize disputes — those sit with the individual operator's own support team, since we don't hold or process any player accounts, deposits, or redemptions ourselves.
If your question is about account-specific issues like a stuck redemption or a verification hold, the fastest route is the support channel listed directly on that operator's own site, since only they can look up your account details.
Reporting an Error or Outdated Offer
Sweepstakes casino promotions, eligible states, and redemption terms change often, and offers such as Crown Coins' 150% welcome bonus or Spinblitz's Gold Coin package can be updated or withdrawn by the operator at any time. If you notice something on getmarquee.com that looks out of date — a changed offer, a state that's no longer eligible, or a broken detail — let us know and we'll look into it. Accuracy matters more to us than speed, so we'd rather fix a mistake than leave it live.
Feedback on Our Reviews and Rankings
Our rankings are based on factors like redemption speed, the size and clarity of welcome offers, game variety, and overall usability, and commission from any operator never buys a better position on our lists. If you've played on a platform we cover and had an experience — good or bad — that doesn't match what we've written, we want to hear it. Reader feedback is one of the ways we keep our research current.
Before You Get in Touch
A few things are worth checking first, since they cover most of the questions we receive:
- General questions about eligibility, age requirements, and how sweepstakes casinos differ by state are best covered on our Responsible Gambling page.
- Questions about how getmarquee.com operates, who we are, and how we research this space are answered on our About Us page.
- Questions about site usage, disclaimers, and our editorial approach are covered in our Terms and Conditions.
If your question is still unanswered after checking those, email us directly and we'll do our best to help.